Customer Portal


Frequently Asked Questions

The following FAQs are intended to give you a generalized understanding of travel insurance. For clarification about anything in your specific plan, please refer to your policy details prior to purchasing.

1. What is travel insurance? What does travel insurance cover?
Travel insurance is coverage for medical expenses and material or physical losses incurred while traveling. Travel insurance can cover you in the event your trip is delayed or cancelled, your baggage is lost, or even if the airline you're traveling on goes into financial default. Your travel insurance policy can be as diverse and comprehensive as you choose it to be. Simply visit g1g.com, answer three questions and you will be provided with a plethora of options. If you have any further questions, we are here to help 24/7 at (800)257-7718.
2. Is travel insurance actually worth it?
We at G1G genuinely believe that it is. A travel insurance policy is a small investment that provides you with exponentially greater benefits should you need them. Travel insurance is about more than covering cost — it can help in a number of ways should you need assistance on your trip. For instance, G1G is resource of information that will help you and your family locate the best facilities for medical treatment and ensure that gain access to them in a timely manner.
3. How much does travel insurance cost?
Travel insurance costs vary from plan to plan. The two main factors in deciding a premium are age and trip duration. At G1G.com, you can easily get a quote from a number of first-rate providers, and you might be surprised about how affordable a quality travel insurance policy can be. We understand that some travelers work with limited budgets so we've designed sliders to adjust the price vs. risk factor of your policy. Generally speaking, the more risk you are willing to assume, the lower the cost of the policy and vice versa. We let you decide how much to pay. Policy premiums are also heavily reliant on what sort of policy you are looking to purchase. Travel policies fall into one of two categories, Trip Delay and Cancellation Policies or Travel Medical Policies. Trip Delay and Cancellation Policies offer insurance in the event your trip is cancelled or delayed. Such policies offer protection in the event that illness, inclement weather, flight or cruise cancellations, etc. interrupt your trip. Travel Medical Policies provide coverage against many medical emergencies that might arise during your trip, primarily by helping you cover any treatment expenditures you might incur. Policies typically cover a host of medical issues, from a common cold, to slip and fall accidents, to more severe emergencies. Both Trip Delay and Cancellation Policies and Travel Medical Policies can vary within themselves in regard to the type and extent of coverage provided, which in turn affects the price of a given policies. For example, your destination and method of travel factor in to determining the cost of your Trip Delay and Cancellation Policy. Travel Medical Policies too depend on where you are traveling to and what risks are present at your destination. For both types of travel policies the plan's deductible as well as its maximum limit are determined by the specifics of your trip.
4. What should I look for in a policy?
What you look for in a policy depends on you; your destination; and the nature of your trip. Are you just looking for medical coverage? Do you want a policy that protects you if your trip is cancelled or delayed? Policies are flexible and customizable, and you can find what you are looking for with G1G. By answering a few questions, you will be provided with a number of policies that meet your needs. From there, you will be taken to our customize page where you can play around with the price, risk and deductible sliders. As you move the sliders back and forth, the policies will change to match your updated customization. Try it out!
5. What information is required of me to purchase a policy?
Your full name, date of birth, gender, trip duration and a valid credit card is required to purchase a policy — that’s it! No medical examination is required. Getting a policy with G1G is simple and most are able to purchase a policy in just a few minutes.
6. I am traveling in a group, is a single policy for the whole group available?
Consider a group travel insurance policy if you are traveling in a group of four or more. These policies cover the needs of tour groups, mission trips, or any group traveling for school, work, or training related purposes. Group travel insurance policies provide medical insurance, emergency medical evacuation coverage, and can be customized to fit your group's needs. In addition, a group travel insurance policy typically costs less per person than individualized policies.
7. I have family/friends visiting from outside the United States, what policy should I purchase?
Visitors insurance protects your friends, relatives, and other visitors coming to the United States. Coverage is provided in the event of any medical emergency and offers financial protection against illness, injury, and death. A visitors insurance policy also gives you confidence that in the event of an emergency, your loved ones have medical protection to visit any doctor or hospital in the United States. Medical expenses are extremely high in the US, so don't let you family or friends get stuck paying a huge bill.
8. I'm going to study abroad, what should I look for in a policy?
There are two things to take into consideration if you're traveling abroad to study and looking for a medical policy. Strongly consider a medical evacuation benefit if the country you are going to be traveling to does not have adequate treatment facilities. A medical evacuation benefit will cover the costs of retuning home to receive treatment. Also, look for a policy with a high medical maximum limit. The higher your maximum limit, the less you'll have to pay out of pocket. Be sure to carefully look at the guidelines for medical coverage of the university you will be studying at. Most of our policies meet university requirements. Once you have purchased a policy, fill out the insurance waiver form from your university and include information found in your customer portal.
9. I am coming to study in the United States, what policy is right for me?
Due to the high cost of health care in the United States, look for a policy with high medical maximums. Also consider a medical evacuation benefit, in case you need to return home for treatment. Be sure to carefully look at the guidelines for medical coverage of the university you will be studying at. We provide many great policies that meet the requirements of US institutions, as well as, any visa requirements.
10. I am not a US resident, can I still purchase a policy?
Yes, a policy is especially beneficial if you are a non-resident visiting the United States. We provide a huge selection of visitors insurance for people coming to study, visit family, or even work in the US. The right travel insurance policy can go a long way in offsetting the otherwise the high costs of receiving medical treatment in the United States. Visit G1G.com to see a detailed list of travel policies for non-US citizens.
11. How do I file a claim?
First, login to your customer portal and select “file a claim.” From there, you will be given a short form to fill out. Our staff will review your claim and contact you shorty thereafter. If you would rather call, we have a customer service line by which you can speak with a real human 24/7. In most cases, you will be required to fill out a claims form or contact the underwriter to file your claim, so we recommend going through the customer portal first. Certain policies provide a service known as Direct Bill. With this service, a claim is sent directly to your policy provider if you receive treatment from a medical professional within that carrier's provider directory. Look for the Direct Bill tag option on G1G's list of products.
12. Who should I call if I have problems with my flight/cruise?
Contact us through your customer portal or call us directly. The benefits of a first-rate travel insurance policy are immediately felt if you should have any issue with your flight or cruise. Whether your itinerary is delayed due to inclement weather, a missed connection, or any other reason, we will be with you every step of the way to get your trip back on track.
13. What happens if my luggage is lost/delayed?
Most travel products offer some amount of lost checked-in baggage coverage. If your coverage includes Baggage Loss, your insurance provider will reimburse the cost of eligible items. G1G recommends contacting your airline before contacting your insurance provider, since your airline will often be able to prove reimbursement for lost checked-in baggage. Baggage Delay/Loss Coverage is often an option within a travel insurance policy. With such coverage, if you do experience the misfortunate of lost or delayed luggage, your insurer will work for you to expedite the return of your belongings to you. If you're traveling with expensive items such as laptops or cameras, we offer upgradable coverage that will cover the cost in the event they are lost.
14. What if I am injured in a car accident abroad?
Foreign roads often present dangers not present back home. A quality travel insurance policy can go a long way to provide quick access to quality treatment for any injuries suffered in a car accident abroad. Contact us as soon as possible to make a claim. We will help you find the treatment you need and will walk you through any questions you might have. Be sure to look into a policy that gives you the option to select your place of treatment, or to even return back home for care. If you purchased car rental coverage from G1G you can count on us to help you cover the cost of any physical damage inflicted onto property or to your rental vehicle.
15. What happens if I am hospitalized abroad?
Contact us immediately - or as soon as you possibly can. You may do this my logging into your customer portal and 'filing a claim' or calling our 24 hour customer service line. If your policy provides for Emergency Medical Evacuation, we will assist you in relocating to a treatment facility best suited for your needs. Prior to traveling abroad, check your provider's directory of hospitals and treatment facilities at your destination. Receiving treatment at a provider recommended facility gives you the assurance of receiving the best available care, and your claim process will be expedited as well. If there is no provider recommended facility at your destination, and you find yourself hospitalized, be sure to contact G1G as soon as possible. We will ensure you receive the best available care at your destination or, if better treatment options are present at home, we will quickly get you there.
16. I am traveling with small children, what happens if something happens to me during the trip?
If you are traveling abroad with a young child or young children, consider a policy which provides for Return of a Child or Children. With this coverage, we will take all the necessary steps to make sure your child or children receive care while abroad and are brought home safely. This is especially important for parents traveling without their spouse. If you are hospitalized during your trip, call us immediately, and we will secure their safety and arrival back home or to the next of kin.
17. I already left for my trip, is it too late to buy travel insurance?
Unfortunately, yes it is. Typically, travel insurance policies must be purchased at least one day before your travels begin. Be sure to visit G1G.com before your next trip! Generally, travel protection plans need to be apart of the same transaction as the covered travel. Policies that cover trip delays and cancellations typically need to be purchased three weeks prior to departure. This will ensure that all your travel plans are covered.
18. Can I renew my policy and for how long?
Most policies allow renewals for up to one year. Renewals can also be utilized to spread out the premium payments on a policy. For example, if someone is visiting the United States for 6 months and has purchased a policy to cover that span of time, their premium might be $600. By opting to purchase a monthly policy, which renews each month, allows that person to spread the costs of the premium into monthly payments. A processing fee is typically applied to renewing policies, but this is often a small fee.
19. What happens if I miss my renewal date?
It is especially important to keep track of your policy's expiration date, since if you happen to miss your renewal date, you will have to purchase a new policy. Most policies are renewable by simply logging into your customer portal, selecting 'policy renewal' and completing the form. We recommend that you do this at least a few days before the expiration of your current policy, as to avoid gaps in coverage. Most policy renewals take about 24 hours to process but you should do it earlier. If you miss your renewal, you will have to purchase a new policy, potential making you subject to increased prices or a change in scope of coverage. Additionally, any claims filed on the previous policy could be considered preexisting conditions. If you have further questions regarding your renewal policy, check your policy details or give us a call.
20. Can I make changes to policy during the life of the policy?
Variables such as your maximum coverage limit and deductible are fixed upon purchase. The only changes that can be made without purchasing a new policy is a policy extension, as well as, information that does not affect the premium or scope of coverage. For example, you may not change your age, destination or duration of trip, without altering the premium. If do need to change any of this information, please, give us a call. All other changes may be made through your customer portal.
21. Is the virtual ID card valid or should I wait for the physical card?
Yes, your virtual ID card is valid. Whether you choose to print it out or display it on your smartphone or tablet, a virtual ID card is as valid as a physical one. At G1G, we try to reduce our carbon emissions by implementing as many virtual tools as possible. That's why developed the Customer Portal where you have access to everything you could possibly need, including your ID card. If you are traveling to a remote area without a proper internet connection, we recommend that you take a snapshot of your ID card and store it on your phone, or print the ID card from your Customer Portal.
22. Why should I purchase a separate policy for people 70 and older
Age is an important factor in assessing risk for providers, and to them, a 70 year old poses significantly more potential risk than a 69 year old. The same is true of a person aged 79 compared against an 80 year old. Providers do take into account factors such as a person's general state of health, the duration of a given trip, etc., in assessing someone's risk, so age remains one of the more important factors. The potential risk associated with people 70 and older, as well as 80 and older, is often reflected in different premium costs and policy maximums across plans for people of those ages.  If you are traveling with a spouse or family member and are looking to purchase a policy to cover the two of you, or if you are shopping for coverage for parents or relatives coming to visit you, and if in either case one person is 69 or under and another 70 or older, consider purchasing individual policies as opposed combining their policies together. This will potentially s cut down on costs.
23. Are there any age limits?
Age is a major factor in deciding the premium of a policy. Generally speaking, the older a policyholder is, the higher the premium will be. Most policies have limitations in coverage for people over the age of 69. This may exclude them entirely or simply limit policy maximums. For specifics, refer to the policy details. It's also important to remember that people over age 69 should have their policies purchase separately. If they are purchased with people under 70, this may effect policies and coverage for all parties involved.
24. Are there any discounts?
We work closely with our carries to negotiate the best discounts available, and they are already reflected on our site. We tend to stay away from gimmicks, in favor of providing you with a consistently good price. Insurance policies tend not to waiver in price like airline flights or hotel rooms. Additionally, policies are not beholden to the economic structure of supply and demand. They simply weigh the risk factor for everyone involved and determine a fair price. From there, we negotiate with underwriters with which we have developed relationships to ensure that the price is reasonable.
25. What if my visa status changes?
Your policy would stay the same for most plans, however, there are exceptions. Contact us with details about any changes to your visa status and we will let you know if your policy was affected. If you are concerned about a visa denial or change, we recommend that you seek policies with Trip Cancellation for Any Reason coverage. Just as the name implies, this coverage offers 80% reimbursement should your trip be cancelled for any reason. If you need a visa letter for an application, proving that you have purchased insurance, simply visit your customer portal. From there, you may generate the necessary documentation.
26. Do I need to get a physical exam or disclose anything from my medical records?
No, it's not required. Most of our plans are issued online and all we need from you is just to answer a few questions — three, to be exact. All you need to provide us with is the age of traveler, their destination and duration of the trip. Then you'll be provided with a selection of policies that meet your needs. Simply select one and your policy starts immediately after payment and subsequent approval. For certain Long Term Coverage plans, however, questions about your medial history might be required. This is largely due to their extension of coverage to include the Acute Onset of Pre-Existing Conditions. It's imperative that you inform us of all pre-existing conditions prior to purchasing a policy. This way, you are sure to be covered should you have an incident that requires treatment for those conditions. Failure to do so may result in the nullification of a policy.
27. Will plans cover Baggage Loss and Trip Cancellation?
Yes, most of our plans include Baggage Loss, Trip Cancellation, as well as Emergency Repatriation benefits. This benefit covers the cost of replacing baggage if it is lost or damaged by a common carrier. Upgrades are also available for people traveling with expensive luggage such as camera equipment or expensive laptops. Trip cancellation is also available for instances when a trip is cancelled due to inclement weather; common carrier bankruptcy; delays or even political unrest. In most cases, Trip Cancellation benefits cover the entire cost insured from any of these circumstances.
28. When should I buy coverage?
The sooner the better! The earlier you purchase your plan, the more options you'll have with it. Certain benefits, such as Cancel For Any Reason, require that you purchase your plan within 14 to 21 days of your initial trip deposit. Also keep in mind that we cannot provide you with coverage once your trip is already under way. It is however advised that you purchase all transportation tickets and make deposits for accommodations since some plans require a trip cost total for a policy purchase. These are usually plans that include Trip Cancelation Coverage. For the insurance company to be able to cover the trip cost, they must know the total trip cost to determine the policy premium.
29. My parents have not arrived in the United States yet, can I purchase coverage for them?
Yes, absolutely! Anyone can purchase the online plans on behalf of their family members. In fact, we suggest purchasing a policy for loved ones ahead of time to ensure that they are covered for the entirety of the trip. Some policies provide coverage for travelers in-route to their destination and you don't want to miss out on this potential coverage. For more about particular policy purchase windows, checkout the policy details. Generally speaking, the ideal time for purchase is a few weeks before the departure date. If your worried about the departure date changing, a policy may be altered or even cancelled at anytime. This enable you to purchase worry free.
30. If I end my trip early, can cancel my policy before it's expiration?
Policy premiums are always refundable and may be canceled before or during your trip; but most will require a small service fee. If you cancel before your departure, you will simply be charged a small service fee. If you have already departed from your home country, you will be prorated on top of the service fee. To cancel a policy, simply go to your customer portal and follow the instructions. After doing so, you will receive a confirmation email with your policy cancelation details and the refund should process in just a few days. If you have further questions regarding policy cancelations, give us a call: 800-257-7718
31. Can I get immediate coverage online?
Yes. All G1G policies may be purchased online. Simply answer three questions and we'll provide you with a series of side-by-side policies for you to compare. All you need to tell us is your age, trip destination, trip duration and who is going. After you select a policy and purchase it, you will be given access to your customer portal where you may front your ID card; file claims; and renew your policy. Take a look at G1G.com for more info on how to purchase a policy online.
32. Can you mail my ID Card to me?
The virtual ID, located in your customer portal, is just as valid as any physical one, plus it saves some trees! However, if you'd like us to ship you an ID card, we can - just give us a call. Keep in mind that shipping charges do apply.
33. Can I see any doctor with my plan?
You are allowed to visit any licensed medical physician with a policy from G1G. You should, however, be aware that by venturing outside of the provider directory, you will miss out on discounts such as copay reduction. Additionally, the physicians listed on the provider directory are doctors that have a good track record and meet the standards of our underwriters. While this doesn't guarantee that each doctor is right for you, it does insinuate that each doctor has a competency level that meets a certain standard.
34. How soon can I start coverage?
For most plans, coverage starts midnight after the date of payment is received or the requested started date, whichever comes later. Generally speaking, plans can be active within 24 hours of purchase but no sooner. This means you can even purchase coverage during your trip if you forgot to do so before you depart.
35. What should I look for in a policy if I'm uncertain about how long I'll be traveling?
Look for a plan with a renewable option — that way you'll be able to extend your coverage should you need to do so. Policy renewal is simple; visit your customer portal and select policy renewal. From there it's just a few short steps to renewing your policy. Be sure to do this before the duration of coverage comes to an end to avoid having to purchase a new policy.
36. Is pregnancy covered?
Pregnancy is medically considered a “high risk” period, so women who are pregnant are advised not to travel, and insurance companies do not usually cover it for short-term customers. Those that are willing to cover a pregnancy, usually plans that extend 12 months or more, offer limited coverage. If you do encounter complications or seek medical treatment for a pregnancy, it will most likely leave you with a hefty bill.
37. What are pre-existing conditions?
Pre-existing conditions are health conditions which you already received or for which you are receiving treatment. Pregnancy, AIDS, high-blood pressure and stroke are all forms of pre-existing conditions. Each insurance carrier has its own policies and procedures for determining pre-existing conditions. Some offer coverage after a waiting period while others totally exclude certain conditions. Having a pre-existing condition obviously puts you at a higher risk for compensation than people without pre-existing conditions, but that doesn't necessarily mean you can't get insurance.
38. What is an HMO?
Health Maintenance Organization (HMO) is a private company that provides medical care from an approved network of doctors, hospitals, and pharmacies. The patient needs to pay a set minimum fee per visit. These fees are usually much lower than with PPO (Preferred Provider Organizations) plans, so people concerned with price over risk should consider these medical care providers. The advantages of HMO is that they usually have very low deductibles or none at all. They also have very comprehensive benefits, while emphasizing preventative care. The disadvantages of HMO are that they only use a particular chain of hospitals and doctors and the patient must see doctors within this limited network. If the patient wishes to see a specialist they must retrieve a referral from the primary physician, or the HMO may not pay for the services. Additionally, HMOs often refuse to pay for emergency visits if they don't consider it to be a true emergency.
39. What should I do after I've purchased an HMO plan?
Once you've signed and received your HMO plan, be sure to read your policy thoroughly and carefully. This will let you know which doctors and hospitals you may see, which procedures are covered and which ones aren't, how emergency visits are handled, what procedures you must follow to get the full coverage, what kind of cases are considered emergencies, and information about co-payment cost (i.e. How much you will have to pay per visit?). Additionally, it will let you know how to file a claim.
40. What is a PPO?
Preferred Provider Organizations (PPO) provide a wider range of doctors from which to seek treatment, as opposed to your standard HMO, which offers a limited network from which to choose. PPOs also allow patients to see a specialist without a referral from a Primary Care Physician. The direct access to specialists is good for people who have chronic illness, or should you require urgent care. It is, of course, important to note that by remaining within the “preferred provider” list, you will save substantially on copayments. You should keep this in mind when selecting a physician. Advantages of having a PPO are that the patient can visit any doctor or hospital. Additionally, PPOs cover all preferred providers according to their policy. The disadvantage of PPOs is that for all non preferred providers, PPOs cover only 80% of expenses, leaving the remainder to be paid by you.
41. What should I do after purchasing a PPO plan?
Read your policy carefully - this will help you avoid making any missteps along the way that could result in a claim denial. It will explain the procedure for filing a claim and let you know which doctors and services are considered preferred and which are non-preferred. It is always better to go to the preferred providers, as the PPO plan fully covers any expenses. This will also lower the copay for your visit. After you review your policy details, explore your customer portal to familiarize yourself with our provider directory; how to request a correction; how to renew policies; and how to access 24/7 assistance from our staff of skilled customer service representatives. It's also a good idea to peruse the provider directory and select a few physicians in the area to which are traveling. This way, in the event that you should need to seek medical treatment, you won't have to hassle with finding a physician in your network. If you're unclear about any of the details of your PPO plan, give us a call: 800-257-7718
42. What is POS?
POS stands for a Point of Service Plan, which combines the cost savings of a HMO with the flexibility of a PPO. You may pre-select a physician from your network to receive discounts, but you may also pay a little extra and venture outside of your network provider. This offers you an exceptional amount of flexibility while traveling.
43. What is a primary care physician?
A primary care physician manages your entire health care program. This includes everything from a minor cut or illness to more serious treatment that might require the expertise of a specialist. In this event, your primary care physician will issue a referral to seek treatment from a specialist more suited to the particular needs of your given illness or injury. Note: With HMO plans, a referral is always necessary when seeking specialized medical treatment. With a PPO plan, you have more flexibility and are able to obtain treatment from a specialist without prior consent of a primary care physician. Before traveling, you should take a look at your policy details and select a primary care physician. This will save you a lot of time and energy, as well as, enable you the freedom of looking around to find the best physician to meet your medical care needs.
44. Can I change my primary care physician?
Yes, you can change your primary care physician, at maximum, once a month. This may be due to dissatisfaction with your current physician, finding one that better suits your needs or acquiring one closer to the location to which are staying. We want you to be happy with your physician, so we encourage you to find one that best works for you. It is however, important to check your policy details before doing so. Some plans, namely HMOs, have a limited network from which to choose primary physicians. By selecting a physician from within the network, you are most likely to maintain coverage for treatment. Normally to change primary care physicians, you contact the physician you wish to be your primary care doctor, and then inform your insurance company about the change. Specifics can be found in your policy details.
45. What's the difference between urgent care and emergency services?
Emergency services are those services required as a result of unforeseen injuries or acute illness, for which a delay in treatment would result in a permanent physical impairment, or loss of life - such as heart attacks, strokes, poisoning, etc. Urgent care includes less serious medical conditions that still require immediate attention, such as fever, fractures, cuts and lacerations, etc. Always make sure to find out from your insurance company as to what situations are treated as urgent and emergency.
46. How do I get medicine from a pharmacy?
Refer to your provider directory for a list of pharmacies in your network. For all prescribed medicine, you will have to pay a minimum fee, and the rest will be covered by your insurance provider. You must provide the full cost for any over-the-counter medicine. It's important to remember that medications are only covered if they are for emergency or life threatening treatment. Travel Medical Policies do not cover routine prescription fills. For this reason, it's imperative that you fill any and all medications that you take regularly before departing on your travels. In many cases, if you notify your regular medical physician that you will be traveling, they will provide you with a prescription refill to last the duration of your trip.
47. What is the difference between extension and renewal?
While the terms “extension” and “renewal” are often used interchangeably, and most of the time they mean the same thing, there are sometimes subtle difference between the two. For example, if your policy allows for a maximum of one year of coverage, and you purchased 6 months of coverage, you would have the option to extend your coverage month by month after those initial six months. After that maximum coverage term of one year expires, you would then have the option to renew your policy. Your deductible, however, might reset after the expiration of your initial coverage. With extensions, all policy details stay intact as they were detailed in the initial policy purchase. With renewals you are subject to changes made during the duration of your policy, forfeiting any 'grandfathered' featured. With renewals, you may be subject to price increase and alteration in the scope of coverage. For this reason, we recommend to always extend policies before they lapse, to ensure that you maintain policy coverage. This will also mitigate any period between policies.
48. Do providers offer a cooling-off period?
Some providers allow a 10-14 day review period after you purchase a policy. During this period you are able to refund your policy and only be charged a processing fee. If this time extends into the trip duration, you will be prorated for that time, in accompaniment with the processing fee. For example, if you purchase a policy 5 days before your trip, and cancel it 10 days later, you will be charged for 5 days of your policy premium. WIth G1G policies, you may cancel at anytime, for any reason.
49. Why Are Travel Insurance Plans Cheaper Than Domestic Health Insurance Plans?
The reasons are simple: Unlike a domestic insurance policy, which covers the costs of preventive care such as check-ups, prescription drugs, surgeries and ER visits, travel insurance plans mainly cover medical emergencies. Additionally, travel insurance plans usually only cover you for a few days, weeks, or months; whereas domestic insurance plans typically cover you from year to year. And lastly, the odds of you actually using the benefits of your travel insurance plan are much less than you would with a domestic policy, leaving the insurance underwriter with less risk to assume.
50. Who is eligible for Visitor Medical Insurance?
Visitor Insurance is designed to protect any foreign national visiting the United States for any duration of time. We have fantastic policies available for any age group with stellar coverages from policies such as Atlas America, one of our most popular plans. Atlas Ameria provides extensive coverage for any visiting relative traveling from the outside the U.S. who wishes to safeguard against the high costs of medical treatment in the United States. Visit our featured products at the top of this page to see complete options for your visiting relative.
51. What a visa letter and how do I know if I need one?
A visa letter is a document required by some countries to ensure that visitors within their boarders are protected from medical costs, as well as, countries that require insurance for their citizens leaving their home country. The latter ensures that a person’s home country is not left paying for the repatriate of remains or emergency medical evacuation for an injured party’s return home. If your visa application requires a visa letter, it will say so. To retrieve this document, simply log into your customer portal at any time and request a visa letter which we will draft for you. Simply attach this document to your application and send away!
52. What is my proof of coverage and for what do I need it?
Proof of coverage may be required by some applications for a travel visa, work permit or other special activities that require travel medical insurance. It is a document that details the necessary information to prove that you have in fact purchased travel or visitor medical insurance with G1G. This document will be delivered to you via email, immediately after your purchase, but will always be retrievable via your customer portal, 24/7.
53. What does 24/7 worldwide support & claim assistance mean?
We are always with you. No matter where in the world you are, or what time of day or night, we are standing by the phone for your call. Before you give us a call, we suggest you first visit your customer portal since most issues may be resolved in this unique platform which is accessible via any desktop, smart phone or tablet. If, however, you are unable to find what you are looking for in the customer portal, give us a call anytime: 1-800-257-7718.

"Thank you G1G, for an wonderful worry-free experience of buying medical insurance" - Neelima B.

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