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Customer Portal

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How do I file a claim?

First, login to your customer portal and select “file a claim.” From there, you will be given a short form to fill out. Our staff will review your claim and contact you shorty thereafter. If you would rather call, we have a customer service line on which you can speak with a real human 24/7. In most cases, you will be required to fill out a claims form or contact the underwriter to file your claim, so we recommend going through the customer portal first. Certain policies provide a service known as Direct Bill. With this service, a claim is sent directly to your policy provider if you receive treatment from a medical professional within that carrier's provider directory. Look for the Direct Bill tag option on G1G's list of products.

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